There is a big campaign building against plans to close Railway Station ticket offices, and replace them with self service machines instead. When people talk about automation replacing human workers automatically we think of robots building cars at Nissan, but in fact it is more likely to self service check outs and ticket machines replacing… Read More People hate robots | Ticket Offices, KLM and the NHS

Top management have celebrated the 75th anniversary of the NHS by publishing a workforce plan I realise that workforce planning is boring, but the NHS is in existential danger due to problems with staffing. The NHS only exists because staff believe in it, not because of politicians or plucky campaigners sharing memes. Senior managers seems… Read More NHS at 75 | A workforce crisis